NORSTAR OFFICE PRODUCTS SALES POLICIES

Ordering:

  • No minimum order is ever required by Norstar Office Products.
  • All purchase orders and cancellations must be issued IN WRITING and faxed, mailed or e-mailed to Norstar Office Products. Cancellations must be confirmed IN WRITING by Norstar.
  • All orders for items that are in stock will be expedited/shipped within a 48 hour period upon receipt of a confirmed purchase order in writing.
  • If any item in your purchase order is not in stock, you will be automatically notified. Upon notification, you will have the following three options to choose from in regard to your order:
    1. Ship the items that are available now and back order the out of stock items. (Split-shipment)
    2. Hold the order until all items are in stock and then ship the entire order complete. (Hold and Consolidate)
    3. Ship the items that are available now and cancel the order for items not in stock.
Terms of Sale:
  • All dealers may choose to apply for credit terms with Norstar Office Products by completing our credit application. Upon approval of the credit application, net 30 days terms will be extended to you along with a pre-set maximum credit limit. There is an automatic late penalty fee of $24 for any invoice that is not paid within 30 days from the date of our invoice. In addition, past due accounts are subject to a finance charge of 2% per month per annum. Any check returned for insufficient funds will be assessed a $25 fee.
  • For clients with no credit account with Norstar, full payment in advance will be required for all orders.
  • Boss Office Products reserves the right to adjust pricing at any time.
Shipping Information:    F.O.B. Factory
  • NORSTAR Office Products’ responsibility ceases and title of goods is passed to the purchaser when a shipment is accepted for transportation by any carrier from our factory/warehouse (Commerce or Atlanta). Carrier routing will be established by Norstar Office Products if it is not otherwise indicated on Client’s purchase order.
  • All freight charges for shipments will be added to the Norstar invoice and billed to the client unless otherwise instructed on the purchase order.
  • Clients do have the option to designate their own Carrier and make payment for freight charges directly to their Carrier. In such cases, the instructions for shipping must be stated clearly on the purchase orders.
  • If any shipment is received damaged, please note the damage on the Carrier freight bill at the time of acceptance and immediately file a claim for appropriate damages with the Carrier. Any concealed damages must be reported to the transportation company within 15 days from the date of delivery. All damaged merchandise claims must be filed directly with the delivering Carrier.
  • Shipping quotes are valid only until expiration date.
Return Policy:
  • All return merchandise must first obtain a RMA authorization number from NORSTAR Office Products. Merchandise returned without an authorized RMA number from Norstar written on the carton will not be accepted.
  • All returned merchandise must be shipped freight prepaid and will be subject to a 25% restocking charge.